Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at kimstudiowatches@gmail.com. Returns must be requested before sending the item back. Items sent back without first requesting a return will not be accepted.

If your return is accepted, we’ll provide instructions on how and where to send your package. Buyers are responsible for return shipping costs.

You can always contact us for any return questions at kimstudiowatches@gmail.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Because each piece is handcrafted in small batches, minor variations may occur and are part of the character of the piece.

Custom products, including special orders or personalized items, are not eligible for return. Please contact us if you have any questions about your specific item before purchasing.

Exchanges
We do not offer direct exchanges. The best way to ensure you get what you want is to request a return for the item you have, and once the return is accepted, place a separate order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether your refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at kimstudiowatches@gmail.com.